Cisco Prime Inline Upgrade Procedure

 Hello,

In this article you will get to know how to upgrade Cisco prime from 3.8 to 3.9. Please refer below steps.

Step:1  Download all image files and latest patches from Cisco website. See below for reference.


Step2: In order to transfer image file to CLI of Cisco prime, Download WinSCP application from google.

Step3: Login to CLI of Cisco prime using Admin account and then go to shell mode by typing “shell” in CLI

Step4:- Create a user for WinSCP so that we can transfer image to Prime CLI. Follow below procedure.

In Shell mode of Cisco Prime run below commands:

Sudo -i
cd //localdisk/defaultRepo/

Adduser <username>

Passwd <Pwd>

It will ask for new password then you can change it to new one.

Step5:- Open WinSCP application then click on new session. 




In Hostname section put Cisco Prime IP and in username and Password put which was created in step4.

Click on login and then you can drag and drop whichever file you want to send it to Cisco Prime CLI or vice versa from CLI to your local machine.

Step6:- Copy backup files from Prime server to your local machine.

Step7:- Take a snapshot of VM. Login to vSphere and identify Cisco Prime VM and right click and take VM snapshot.

Step8:- Remove the backups files under the defaultRepo. Use below command in Prime CLI Shell mode

Rm -rf <Backup file name>

Step9:- Stop all running services. Use below command.

ncs stop

Step 10:- Get console access of Prime server via Vsphere client. Use same admin account username and password.

Step 11:-  Run application upgrade command.

application upgrade PI-Upgrade-37x_38x_to_3.9.0.0.219.tar.gz defaultRepo

This step can take several hours to complete, depending on the size of the application database.

Step12:- Post upgrade checks

Once it’s done , check the version “show version” and services status “ncs status” and try to access the web GUI to confirm if all historical data is there .

Step13:- Upload remaining patch files via GUI.

Navigate to Administration-à License and  Software updatesàSoftware updates.


Click on upload and upload all patch files. Then Install the patch files one by one.

In this process you will loose the GUI access of Cisco prime for 15 min or more .

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